Now Hiring - Information Technology Account Manager in Columbus, OH

To make the world more sustainable by extending the life of electronics.

ACCOUNT MANAGER

SUMMARY:

Responsible for supporting assigned accounts and projects for small to mid-size clients

DEPARTMENT:

Client Engagement

DIVISION:

Client Engagement

BUSINESS UNIT:

Client Engagement

REPORTS TO:

Customer Support Manager

FLSA:

Non-Exempt

CLASSIFICATION:

Hybrid

SOC:

41-4011, Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

EMPLOYMENT STATUS:

Full Time

EFFECTIVE DATE

May 2022

ESSENTIAL FUNCTIONS

• Ownership of onboarding new clients, to include gathering requirements from the clients and working with internal teams to solution and implement requirements
• Maintain client business rules within ERP system
• Reporting, including creation of manual reports and high-level client reporting
• Client communications, including emails, phone calls, meetings, etc.
• Issue resolution to include quality issues
• Client facing invoicing questions
• Monitoring of client inventory
• Monitoring of client recovery activity to include service level agreement prioritization with internal teams
• Engaging with stakeholders
• Ownership of client forecasts
• Collating standard operating procedures for those functions and adding to the integrated management system, including quarterly review and updates
• Continuous updates to the client relationship management tool regarding client discussions, opportunities, and contacts

COMPETENCIES

• Strong level of verbal and written communication skills.
• High level customer support and partnership capabilities.
• High level of integrity and confidentiality.
• Live Brand Culture and Values at every opportunity with employees, customers, partners and vendors.
• Promote the vision of customer focus.
• Lead by example with respect, integrity and ethics.
• Sage SE Common Self-Management ability requirements:

Ability to:

Communicate effectively both orally and in writing

Make oral presentation to small and large groups

Relate well and to work cooperatively

Maintain SOP’s and functional records

Work effectively in the absence of supervision

Adapt to changing work demands

Self-Manage task priorities to meet deadlines

Work effectively under varying degrees of stress

Utilization of PowerBI and Technology tools related your function.

SAGE TEAM SKILL REQUIREMENTS

• Demonstrated comfort with appropriate conflict and disagreement
• A diversity, inclusion and belonging adoption mindset
• Collaborative business partner across the organization
• Brand Ambassador to the SAGESE CREDO
• MS Office Suite use capability

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO Statement

Sage Sustainable Electronics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sage Sustainable Electronics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Sage Sustainable Electronics expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sage Sustainable Electronics’ employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Columbus, OH 43228: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Columbus, OH 43228